Frequently Asked Questions
Everything you need to know about shopping with Hobbii
How long does shipping take and what are the costs?
Delivery times typically range from 3 to 7 business days depending on your location. Shipping costs are calculated at checkout, and we offer free shipping on orders over a specific threshold stated on our homepage.
What is your return policy?
We offer a 100% satisfaction guarantee. You can return any unused and unopened items within 30 days of receipt for a full refund. Please ensure the yarn labels are intact.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to follow your package's journey.
Are the colors on the website accurate to the real product?
We strive to display our product colors as accurately as possible. However, please note that colors may vary slightly depending on your monitor settings and dye lot variations.
What should I do if I receive a defective item?
We apologize for any inconvenience. If you receive a damaged or incorrect item, please contact our customer service team immediately with your order number and a photo of the product so we can resolve it for you.